An online event for tourism executives to analyze the direction of the hotel market and the sector’s main trends
Every Thursday in February, key figures from the hotel industry will meet via streaming to analyze the challenges of 2023. Martín Millán Llull, founder of Timón Hotel, will give a talk on hyper-personalization on Thursday, February 9, at 11:40 AM.
At Timón Hotel, we always keep the reality of the hotel and tourism sector in mind, and one way to support all companies is by sponsoring events like this, Hosteltur’s 1st Hotel Updating event.
We meet to analyze and find solutions to future challenges, after truly complicated years in the history of tourism, which, on the other hand, have demonstrated the strength and resilience of this hotel industry.
On Thursday, February 9, 2023, the founder of Timón Hotel, Martín Millán Llull, will present a paper on the keys to hyper-personalization, essential processes in the management of hotel establishments, to recover the values of traditional hospitality: offering and receiving the best for each guest.
He will review how the different stages of the customer journey experienced by hotel guests affect whether their stay can be considered satisfactory.
A greater understanding of guest needs and preferences (guest intimacy) can facilitate the offering of personalized services that increase customer satisfaction, reduce service costs, and enhance guest loyalty.
Ultimately, personalization can result in improved specialized services (offered according to current preferences), for which guests would be willing to pay extra.
On the Updating Hotelero event website, you will find all the information to watch the different streaming sessions that will take place on Thursday mornings in February.