Support Center
Remote support via TeamViewer
Our support team is at your disposal through TeamViewer. Download the application, install it and we will be able to remotely access your system to help you with your questions and issues.
Direct contact support
Services
Upgrade Service
The Evolucion Informatica upgrade contract has a one-year duration (automatically extendable for equal periods) and includes the following services:
- Business hours
All services included in this contract shall be provided from Monday to Friday from 09:00 to 17:00 hours (except holidays).
- Corrective maintenance of applications
Evolución Informática will provide the client with the standard corrections that are incorporated to the contracted standard application(s).
- Modifications due to changes in legislation
This assistance includes the provision by Evolución Informática of any modifications that may be necessary due to changes in Spanish legislation that may affect the contracted application(s).
- Upgrading to the latest version
Delivery of the latest versions of the contracted standard application(s) that Evolución Informática launches to the market, by downloading from Timón’s FTP.
- Free upgrade
3 Annual updates due to improvements and/or corrections of Evolucion Informatica’s applications, or due to legal revisions.
- Sending timely information
On the improvements and new versions that may be produced in the Evolución Informática programs, as well as on specific processes such as closings, openings, inventories, special processes, etc.
- Free training
On new functionalities of Timón Hotel, these trainings are carried out in groups and at Evolución Informática’s facilities.
- Timónhotel.com
Evolución Informática will provide you with access, including a username and password, to the Timón Hotel FTP, so you can download from our website the application(s) contracted under this agreement, for corrections, modifications, latest versions, updates, and specific information.
In the case that the client requests that a consultant of Evolución Informática travels to the client’s facilities, this contract does not cover the expenses originated by the provision of the Update service, which will be paid by the client, travel, displacements, per diem, lodging, technician’s hours, etc.
10x5 Support Service
The Evolución Informática 10×5 Support contract has a duration of one year (automatically renewable for equal periods) and includes the following services:
- Business hours
All services included in this contract will be provided Monday through Friday from 9:00 AM to 6:30 PM (except holidays).
- Functional Inquiries
Forty functional inquiries per hotel regarding contracted Evolución Informática applications; via email, for the correct use and operation of the applications, through our support department.
- Response Time
The response time for functional inquiries regarding urgent matters is set at a maximum of 24 hours.
- Data Verification
First-level data verification included (provided it does not exceed 60 minutes).
- Information Delivery
Delivery of specific information about improvements and new versions that may be released for Evolución Informática programs, as well as specific processes such as closings, openings, inventories, special processes, etc.
- Service Priority
Priority service over clients without a contract.
- Free training
Regarding new Timón Hotel functionalities, these training sessions are conducted in groups at Evolución Informática facilities.
- Installation and Configuration Guidance
Home Assistance, Database Administrator functions and Hardware Maintenance are not included in this contract.
In the case that the client requests that a consultant of Evolución Informática travels to the client’s facilities, this contract does not cover the expenses originated by the provision of the Update service, which will be charged to the CLIENT, travel, displacements, allowances, lodging, technician hours, etc…
10x7 Support Service
The Evolución Informática 10×7 Support contract has a duration of one year (automatically renewable for equal periods) and includes the following services:
- Business hours
All services included in this contract will be provided Monday through Sunday from 9:00 AM to 6:30 PM (almost all holidays of the year). 10 hours on weekdays and 8 hours on weekends and holidays (except December 25 and 31, and January 1).
- Functional Inquiries
Unlimited functional inquiries regarding contracted Evolución Informática applications; via email, for the correct use and operation of the applications, through our support department.
- Response Time
The response time for functional inquiries regarding urgent matters is set at a maximum of 4 hours.
- Data Verification
First-level data verification included (provided it does not exceed 120 minutes).
- Information Delivery
Delivery of specific information about improvements and new versions that may be released for Evolución Informática programs, as well as specific processes such as closings, openings, inventories, special processes, etc.
- Service Priority
Priority service over clients with 10×5 contracts.
- Free training
On new functionalities of Timón Hotel, these trainings are carried out in groups and at Evolución Informática’s facilities.
- Installation and Configuration Guidance
Guidance on the installation and configuration of Evolución Informática applications. Home Assistance, Database Administrator functions and Hardware Maintenance are not included in this contract.
In the case that the client requests that a consultant of Evolución Informática travels to the client’s facilities, this contract does not cover the expenses originated by the provision of the Update service, which will be paid by the CLIENT, travels, displacements, per diem, lodging, technician’s hours, etc.
Technical requirements
POS Hardware
Touch screen
Card Reader – RDR-80M31AKU WAVE ID
Plus Mini Keystroke MIFARE Secure USB Black Reader
Cash Recycling Drawer – Glory CI-5
POS Software
Windows 10 or higher
POS Mobility
Peripherals
All related devices are certified by Timon Hotel.
POS Receipt Printer
Epson TM T88 with Ethernet connection
Epson TM T20 with Ethernet connection
Epson TM-T70II
Epson TM-M30
Document Readers
DELTA ID Fujitsu FI800R
DELTA ID ICON
Workstation Software
Windows 10 or higher
Legacy requirements
Server Hardware
Intel Xeon Processor:
Minimum: 2C – Optimal: 4C
RAM Memory:
Minimum: 8 GB – Optimal: 16 GB
SAS Hard Drive:
Minimum: 100 GB – Optimal: 120 GB, SSD
(this capacity is relative; over time, requirements will grow as the database increases)
Server Software
Windows Server 2019 (64-bit) or higher
Microsoft 365 (If accessing via Remote Desktop, which is recommended)
Human technology
The power of our technological development combined with over 35 years of experience and a single mission: to understand your needs closely and offer you solutions for you and your hotel business.