An increasing number of accommodations are embracing front desk digitization, offering a new, more agile, secure, and sustainable way to welcome guests, all aimed at achieving the main goal of any hotel: improving the customer experience.
Streamlining and Improved Experience
Digitizing the accommodation’s front desk streamlines the process, as both check-in and check-out are completed in a matter of seconds. An example is the on-screen display of the charge summary after check-out and the automatic sending of the invoice via email.
This reduction in front desk time allows for more investment in improving human interaction with the guest, giving the person behind the counter the role of a host rather than staff focused on administrative tasks, which improves the customer experience during the initial contact.
Security
Another great advantage of digitizing the front desk is security, both for the guest and the accommodation, as it ensures compliance with current data registration laws.
Furthermore, it allows the accommodation to integrate a payment gateway, offering secure payments to customers and complying with PSD2 regulations.
Thanks to the integration of PayNoPain, all transactions made through Timón Hotel’s PMS are tokenized. This means that the customer does not have to access other sites when making payments, and the accommodation complies with the new guidelines set by Europe.
Also, thanks to payment gateways, the hotel avoids any situation of default, being able to instantly charge guests for amounts incurred during their stay.
Sustainability
By digitizing the front desk, the accommodation is becoming more sustainable as it leads to a reduction in paper consumption, such as electronic guest registration forms, as they are increasingly aware of environmental care.
In conclusion, technology is changing hotel front desks, and although some people may still be reluctant to embrace this change, it is undeniable that digitizing this process represents a significant improvement for both the accommodation and the customer.
And let’s not be mistaken, these new tools are not intended to replace people; quite the opposite. The goal is to reduce administrative tasks and focus on personal contact, offering a more social and human experience upon arrival at the hotel.
Contact us and start streamlining your front desk and improving your guests’ experience.